Help Desk Software For Facilities Management
Facilities management teams handle hundreds of requests every week -- broken HVAC units, plumbing issues, access card problems, cleaning schedules, safety inspections. Without a proper ticketing system, these requests get lost in email threads and hallway conversations. Jitbit help desk software gives facilities management teams a single place to log, track, and resolve every maintenance request and work order.
Our data shows that facilities and maintenance departments are typically the second team to adopt a help desk system inside an organization, right after IT. We have dozens of customers managing office buildings, university campuses, hospitals, hotels and business centers with Jitbit.
Why Facilities Teams Need a Ticketing System
Facility managers juggle a wide range of responsibilities:
- Maintenance requests and work order tracking
- Asset management and equipment lifecycle tracking
- Safety and compliance inspections
- Vendor and contractor coordination
- Space planning and resource allocation
- Planned and preventive maintenance scheduling
Spreadsheets and shared inboxes break down as soon as your team handles more than a handful of requests per day. A dedicated ticketing system lets you log every request, assign it to the right technician, set priorities, track progress, and measure performance -- all from one dashboard.
How Jitbit Works for Facilities Management
Maintenance Request Tracking
Building occupants submit requests via email, a web widget on your intranet, or the self-service portal. Every request becomes a ticket with a full audit trail -- who reported it, when, which technician handled it, and how it was resolved. No more lost sticky notes or forgotten voicemails.
Asset Management Built In
Jitbit includes a flexible asset management module that lets you track equipment, rooms, vehicles, or any other physical asset. Assign assets to locations or users, add custom fields (purchase date, warranty expiration, last service date), and link assets to tickets. When a boiler breaks down for the third time, you can instantly see its full incident history and previous fixes.
Automation Rules for Work Orders
Use Jitbit's automation engine to eliminate repetitive manual work. Set up rules to:
- Auto-assign tickets based on category (plumbing goes to one team, electrical to another)
- Escalate overdue requests automatically
- Send scheduled reminders for planned maintenance tasks
- Notify management when SLA deadlines are approaching
Planned and Preventive Maintenance
Schedule recurring tickets for routine inspections, filter changes, fire alarm tests, and other planned maintenance tasks. Jitbit creates the tickets automatically on your schedule, so nothing falls through the cracks. You can also use the REST API to create tickets from external monitoring systems or IoT sensors -- for example, triggering a work order when a sensor detects abnormal temperature readings.
Reporting and Performance Metrics
Track the metrics that matter to facilities teams: average resolution time, tickets by category, technician workload, overdue requests, and more. Use the built-in reporting dashboard to identify recurring problems, measure team performance, and justify budget requests with real data.
Deployment Options
Jitbit is available as a cloud-hosted SaaS (nothing to install, ready in minutes) or as an on-premise server you run on your own network. Both versions include:
- Active Directory integration for single sign-on
- Multi-language support
- Mobile-friendly interface for technicians in the field
- Unlimited file attachments (photos of damage, floor plans, inspection reports)
- GDPR and HIPAA compliance
Flat-Rate Pricing with Unlimited Agents
Most help desk tools charge per agent, which gets expensive fast when your facilities team grows. Jitbit's on-premise version offers unlimited agents for a flat fee -- add as many technicians, supervisors, and contractors as you need without watching costs climb. The SaaS version offers competitive per-agent pricing with a free trial to get started.
Get Started
See how Jitbit can streamline your facilities management operations. Try the on-premise version free (no expiration) or start a SaaS trial to get up and running in minutes.