Jitbit is a great Desk.com alternative. We created this page to compare the prices and highlight the most important differences the two apps have. We hope it helps you make an informed decision.
You might also want to check the other ticketing systems price and feature comparisons.
|3 Year Total (9 users) (calculation)||$6,797||$7,488||$9,720||$43,740|
|3 Year Total (20 users) (calculation)||$6,797||$16,992||$21,600||$97,200|
|Searchable data||Unlimited||Unlimited||6 months||Unlimited|
|Custom SSL certificate for custom domains||Yes||Yes||No||Yes|
|Social media integration||No||No||Yes||Yes|
Our primary focus was building a neat and easy-to-use helpdesk system with a carefully selected set of features. And at the same time, including all the functionality a support agent needs from a helpdesk tool. We meticulously reviewed every new feature we added over the last 7 years, realizing, that you're going to use the app every day, so we did our best to get out of the way.
Unlike Desk.com we do not have Twitter and Facebook integration, but we do have all the hardcore perks, like file-attachments, Active Directory and SAML authentication, 3rd-party integrations (JIRA, Dropbox, Bitbucket etc), automation jobs and triggers, reporting module etc. etc.
If you want Twitter, Facebook and voicemail integration, go for Desk.com. Also, if you really need to have every possible feature ever and don't mind paying serious money for it, you should also choose Desk.com.
Last updated: 6/2/2018 more Helpdesk Ticketing System whitepapers