Freshdesk vs. Jitbit

Jitbit Helpdesk is a decent Freshdesk alternative and we decided to publish this comparison page to analyse the pricing plans and list the primary differences we think the two apps have. All in all both Jitbit and Freshdesk are pretty similar and we recommend you try us both before making your final call.

You might also want to check the other ticketing systems price and feature comparisons.

Price comparison

Jitbit
Self Hosted
Jitbit
Hosted version
Freshdesk
"Blossom" Plan
Freshdesk
"Estate" Plan

Pricing

3 Year Total (9 users) (calculation) $3,397 $7,488 $5,184 $22,680
3 Year Total (20 users) (calculation) $6,997 $16,992 $11,520 $50,400

Features

Agent collision detection Yes Yes No Yes
Multiple SLAs Yes Yes No Yes
Unlimited customization Yes Yes No Yes
Custom SSL certificate for custom domains Yes Yes No No
Community forums Yes Yes Yes Yes
Integrated game mechanics No No Yes Yes
Social media integration No No Yes Yes

Jitbit pros

Our goal for the last seven years was creating a nice and simple customer support app that, on the other hand, has most of the features you may ever need. We carefully considered every feature we added to Jitbit Helpdesk over the years, keeping in mind that you're going to use it all day every day. And we've done our best to get out of the way and simply help you do you job.

Everything you see in Jitbit Helpdesk is a result of hundreds of hours of interviewing customers, thinking, discussing and even the developers fighting each other. If you value your time, we are sure you're going to like it.

Freshdesk pros

Freshdesk is unbeatable, if you want game mechanics in your app. For some customers it could be pretty cool, others won't need it at all. Also, they offer built-in community forums, social media integration and some other options that we do not have. Overall, Freshdesk is a decent helpdesk app and it is definitely worth your consideration

Check out other comparisons

Freshdesk vs. Groove vs. Jitbit
Freshdesk vs. HappyFox vs. Jitbit
Freshdesk vs. Helpscout vs. Jitbit
Freshdesk vs. Jira Service Desk vs. Jitbit
Freshdesk vs. LiveAgent vs. Jitbit
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HappyFox vs. Jira Service Desk vs. Jitbit
HappyFox vs. LiveAgent vs. Jitbit
HappyFox vs. ServiceNow vs. Jitbit
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HappyFox vs. Zoho Desk vs. Jitbit
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Helpscout vs. Zendesk vs. Jitbit
Helpscout vs. Zoho Desk vs. Jitbit
Jira Service Desk vs. LiveAgent vs. Jitbit
Jira Service Desk vs. ServiceNow vs. Jitbit
Jira Service Desk vs. Zendesk vs. Jitbit
Jira Service Desk vs. Zoho Desk vs. Jitbit
LiveAgent vs. ServiceNow vs. Jitbit
LiveAgent vs. Zendesk vs. Jitbit
LiveAgent vs. Zoho Desk vs. Jitbit
ServiceNow vs. Zendesk vs. Jitbit
ServiceNow vs. Zoho Desk vs. Jitbit
Zendesk vs. Zoho Desk vs. Jitbit

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