Jitbit Helpdesk is a decent Freshdesk alternative and we decided to publish this comparison page to analyse the pricing plans and list the primary differences we think the two apps have. All in all both Jitbit and Freshdesk are pretty similar and we recommend you try us both before making your final call.
You might also want to check the Jitbit vs Desk.com, the Jtbit vs Zendesk, OTRS, Jitbit vs Spiceworks and Jitbit vs JIRA Service Desk price and feature comparisons.
|3 Year Total (9 users) (calculation)||$2,497||$3,897||$5,184||$22,680|
|3 Year Total (20 users) (calculation)||$1,997||$7,488||$11,520||$50,400|
|Agent collision detection||Yes||Yes||No||Yes|
|Custom SSL certificate for custom domains||Yes||Yes||No||No|
|Integrated game mechanics||No||No||Yes||Yes|
|Social media integration||No||No||Yes||Yes|
Our goal for the last seven years was creating a nice and simple customer support app that, on the other hand, has most of the features you may ever need. We carefully considered every feature we added to Jitbit Helpdesk over the years, keeping in mind that you're going to use it all day every day. And we've done our best to get out of the way and simply help you do you job.
Everything you see in Jitbit Helpdesk is a result of hundreds of hours of interviewing customers, thinking, discussing and even the developers fighting each other. If you value your time, we are sure you're going to like it.
Freshdesk is unbeatable, if you want game mechanics in your app. For some customers it could be pretty cool, others won't need it at all. Also, they offer built-in community forums, social media integration and some other options that we do not have. Overall, Freshdesk is a decent helpdesk app and it is definitely worth your consideration
Last updated: 9/4/2017 more Helpdesk Ticketing System whitepapers