HelpDesk ticketing system » Spiceworks vs. Jitbit

Spiceworks vs. Jitbit

Jitbit Helpdesk is often considered as a Spiceworks alternative. That is why we decided to create this comparison sheet and save you some time by analyzing the pricing structure and highlight the most notable differences.

You might also want to check the other ticketing systems price and feature comparisons.

Spiceworks, just as Jitbit, offers both self-hosted (on-premise) and hosted version.

Feature comparison

SLAs and automation Yes Yes No No
Unlimited customization Yes Yes No No
Agent collision detection Yes Yes No No
Automation rules and triggers Yes Yes No No
Asset management Yes Yes No No
Calendar scheduling Yes Yes Yes Yes
Assign multiple agents to a ticket Yes Yes No No
Desktop Applications No No Yes Yes

Why choose Spiceworks over Jitbit

The main reason to choose Spiceworks is obvious – it's the price. Their help desk version is free (powered by ADs). That said, their helpdesk software is an entry level app and lacks advanced features that are present in many other systems. If all you want is a basic helpdesk, Spiceworks is a very good deal.

Why choose Jitbit over Spiceworks?

Privacy!

Even the self-hosted version of Spiceworks sends your data back to Spiceworks. The data includes details about your network environment, hardware specs of the machines in your environment, app usage data and sometimes even the contents of the tickets. Spiceworks clearly states all this in their "privacy policy", but who reads those, right?

Jitbit - even the hosted version - is highly private. Our staff does not have access to your data unless you explicitly ask us to look at your instance. This is stated in our privacy policy. We are HIPAA and GDPR compliant and we can optionally sign a "data processing" (or a "BAA") agreement with your company.

Also, being a paid app, Jitbit Helpdesk has more features, very easy to use and it's also not that expensive.

Just take a look at the comparison table above. Jitbit comes with SLAs and automation engine, design customization options, agent collision detection, automation rules and triggers, asset management, calendar scheduling. Also, HIPAA Compliance, custom reports, logging and tons of different integrations.

Last updated: 10/10/2018 more Helpdesk Ticketing System whitepapers Spiceworks vs. Jitbit

HelpDesk ticketing system