Desk.com Alternative - Jitbit Helpdesk (Price and Feature Comparison)

Looking for a Desk.com alternative? Salesforce discontinued Desk.com in 2018 and migrated customers to Salesforce Service Cloud -- a far more expensive product. Jitbit Helpdesk gives you everything Desk.com offered (and more) at a fraction of the cost, without the Salesforce lock-in.

We created this side-by-side comparison so you can see exactly how Jitbit stacks up on pricing and features. Whether you are migrating from Desk.com or evaluating helpdesk options from scratch, this should help you make an informed decision.

You might also want to check the other ticketing systems price and feature comparisons.

Desk.com vs. Jitbit Pricing Comparison

	Jitbit Self Hosted	Jitbit Hosted version	Desk.com Standard Plan	Desk.com Enterprise Plan
Pricing
3 Year Total (9 users) ( calculation)	$3,397	$7,488	$9,720	$43,740
	$1,699 purchase + $1150 upgrade (* 2 years, optional)	$208.25 a month * 36 months	9 * $30 = $270/month $270 * 36 months	9 * $135 = $1215/month $1215 * 36 months
3 Year Total (20 users) ( calculation)	$6,997	$16,992	$21,600	$97,200
	$3,499 purchase + $1,749 upgrade (* 2 years, optional)	$208 a month for 9 users + $24 per extra user * 36 months	20 * $30 = $600/month $600 * 36 months	20 * $135 = $2700/month $2700 * 36 months
Features
Advanced reports	Yes	Yes	No	Yes
Multiple languages	Yes	Yes	No	Yes
Searchable data	Unlimited	Unlimited	6 months	Unlimited
Custom SSL certificate for custom domains	Yes	Yes	No	Yes
Social media integration	No	No	Yes	Yes

Why Jitbit Is the Best Desk.com Alternative

When Salesforce retired Desk.com, many support teams were pushed toward Salesforce Service Cloud -- a powerful but complex and expensive platform that is overkill for most teams. Jitbit Helpdesk was purpose-built as a focused, easy-to-use help desk ticketing system that includes everything a support agent needs without the bloat.

Here is what you get with Jitbit that Desk.com customers have been looking for:

• Fast setup, no consultants needed -- Jitbit is ready to use in minutes, not weeks. No Salesforce implementation partner required.
• Active Directory and SAML authentication -- enterprise-grade single sign-on out of the box.
• Automation rules and triggers -- auto-assign tickets, send notifications, and escalate issues based on custom conditions.
• Integrations with tools you already use -- connect with JIRA, Slack, GitHub, Dropbox, and dozens more via built-in integrations and a REST API.
• Unlimited searchable ticket history -- unlike Desk.com's Standard plan which limited searchable data to just 6 months.
• Advanced reporting -- included in every Jitbit plan, not locked behind an Enterprise tier.
• Self-hosted option available -- install Jitbit on your own server for complete data control. Something Desk.com never offered.

Over the last decade we have meticulously refined every feature in our helpdesk, keeping in mind that support agents stare at this app all day, every workday. Our goal is to get out of the way and let you focus on helping your customers.

What Desk.com Had That Jitbit Does Not

In the interest of fairness: Desk.com offered built-in Twitter and Facebook integration, along with a voicemail channel. Jitbit does not include native social media monitoring. If social media ticketing is a hard requirement, you may want to explore that separately or pair Jitbit with a dedicated social listening tool.

That said, most teams that migrated from Desk.com found they did not actually use those social channels for support -- and appreciated the simpler, faster interface Jitbit provides.

Migrating from Desk.com to Jitbit

Switching from Desk.com (or Salesforce Service Cloud) to Jitbit is straightforward. Our team can help you import your existing ticket history so nothing gets lost in the transition. You can be up and running on Jitbit the same day.

Start a free trial to see the difference for yourself, or contact our team for a personalized walkthrough and migration assistance.

More Helpdesk Comparisons

Evaluating multiple options? Compare Jitbit with Zendesk, Freshdesk, Jira Service Desk, and other ticketing systems by price and features.