Helpdesk Ticketing System
Secure, email-first ticketing software for IT support teams. Self-hosted on your server (or use our SaaS cloud).
Email Ticketing System
IMAP/Exchange/SMTP/O365We offer all the standard features, but our primary focus is rock-solid two-way email ticketing. Our engine instantly parses incoming emails into tickets and routes notifications to users and agents. More on emails...
Painless ticket management
We know how you feel"Who is this customer? What's their company name again? Haven't we already answered that? Who's handling this email?" Spend less time figuring that out and never be annoyed by another support email again.
Built by former sysadmins
Devs with helpdesk backgroundEveryone on our team has a technical background. We've patched cables, migrated Exchange servers, and dealt with overpaid consultants. We built this because we were tired of bloated enterprise software.
SaaS version available
Cloud-hosted, no hardware headachesWe offer a SaaS help desk application too. Save yourself from hardware headaches and installation procedures, leave that to us. Our cloud servers are run by AWS, secured and fine-tuned by our best engineers.
Incident tracking
With all the "must-have's"Assign agents to different areas. Manage ticket permissions. Track your assets and SLAs. Attach documents, screenshots, PDFs, live chat with customers or even record a short video right from your browser. Maintain a knowledge base. Tag and categorize tickets.
Plugs into your IT Infrastructure
SAML, Active Directory, APIOptional Windows-integrated authentication easily connects Jitbit helpdesk ticketing system with your existing Active Directory users catalog. You can also connect to MS Exchange or O365 or IMAP, integrate with JIRA issue tracker or GitHub and many other apps
What is an IT ticketing system?
An IT ticketing system converts tech support requests (via email, API, WhatsApp, portal, live chat widget, etc) into a structured database for tracking. Whether it's a server outage report or a password reset, it all goes into a central SQL storage where your team can collaborate.
Jitbit is an affordable, lightweight and good-looking Ticketing System designed specifically for sysadmins and IT managers.
All tickets at a glance
The main grid gives you a command-center view of your infrastructure's health. Filter by "Unanswered," "My Assignments," or custom queries. Perform bulk operations - merge duplicates, mass-close spam, or re-assign tickets - without leaving the page.
Whether you're a Level 1 Tech or an IT Director, the grid adapts to your workflow. We've spent years optimizing the query performance so it's instant.
The ticket list updates in real-time using WebSockets. No need to refresh; you'll see new incidents pop up instantly.
Everything is neatly organized
Click a ticket to see the full audit trail: conversation history, file attachments, private internal notes, and automation logs. No more digging through a shared Exchange mailbox.
Powerful Features (That Stay Out of Your Way)
We know "enterprise software" usually means "cluttered UI." We designed Jitbit to be clean. Features like Asset Management, Knowledge Base, and Time Tracking are there when you need them, but invisible when you don't.
If you don't need a particular feature, you probably won't even see it. It won't get in your way until you actually need it.
Categories & Tags
Organize your workflow with Categories (e.g., "Network," "Hardware," "Access Requests").
Assign categories to specific team members, glance at the "previous tickets from this company".
Use our powerful Automation Engine to route tickets automatically based on sender, subject keywords, or time of day.
Tag tickets for granular reporting (e.g., "Feature Request," "Urgent," "Q4-Project").
IT Performance Reports
Track your team's KPIs with built-in reports. Need something specific? Use our "Custom Report" tool to query your data and export to Excel/CSV or even Power BI for further analysis.
Automation Rules ("If This, Then That")
Stop manually assigning and categorizing tickets. Jitbit's Automation Rules let you script your helpdesk logic: "If subject contains 'Server Down', assign to Level 3 and SMS the admin."
Or even use our AI to do that for you.
Our powerful, built-in "if this, do that" module helps you automate a heap of boring tasks and send SLA alerts.
iOS & Android
Native mobile apps for iOS and Android let you manage tickets from the server room or off-site. They are fast, secure, fully synchronized and work on slow connections.
Knowledge-base & end-user self-service portal
Deflect common Tier-1 tickets with a searchable FAQ and Knowledge Base. Users can track their own ticket status via the self-service portal, reducing "What's the status?" emails. All the ITSM best practices.
Customize the portal with your own HTML/CSS, logo, and tracking scripts.
Both me and my co-founder have years of tech-support background. We see new customers switching from Zendesk and Freshdesk every day because they need a tool that just works.
— Alex, founder and former sysadmin
Both me and my co-founder have years of tech-support background. We see new customers switching from Zendesk and Freshdesk every day because they need a tool that just works.
Support ticket lifecycle
Here's how Jitbit's simple ticket system tracks and handles your customers' requests and saves your technicians' time:
- Users create tickets via email, web portal, API or integrations like WhatsApp.
- Automation rules and/or AI route the ticket to the correct tech or department.
- Techs collaborate via private notes and email replies.
- Resolution is logged, and the solution can be pushed to the Knowledge Base with one click.
Why teams switch to Jitbit
- Rated #7 in "18 Best Help Desks" by Research.com
- AI-powered - ticket routing, suggested replies, and auto-categorization
- Trusted by thousands of customers
- Affordable - flat pricing, not per-seat. See the detailed features list.
- Hosted or self-hosted - choose SaaS or run it on your own servers
Try it free
- Download the self-hosted trial — no expiration, test as long as you need.
- Start a 21-day SaaS trial — nothing to install.
All plans include free upgrades for one year. Embed a support widget on your website with two lines of JavaScript. Available in 25 languages. C# source code available. Full feature list.
View the end-user manual and the installation docs for admins