Helpdesk Integrations - Connect Jitbit to Jira, Slack, ChatGPT and 20+ Apps
Jitbit Helpdesk integrations connect your ticketing system to the tools your team already uses -- from project management and team chat to AI, file storage, and CRM. Every integration is built to work with a single click, so your support workflow stays uninterrupted. Below is the complete list of third-party apps that integrate with Jitbit Helpdesk.
Zapier
Zapier acts as a bridge between Jitbit Helpdesk and 5,000+ other apps -- no coding required. Create automated workflows (called "Zaps") that trigger actions across your tools when helpdesk events happen. For example, automatically create a Trello card when a high-priority ticket arrives, or log every new ticket to a Google Sheet. Zapier offers free plans to get started. More details: Zapier integration
Slack
Slack is the go-to team messaging platform for modern support teams. Jitbit's Slack integration sends real-time ticket notifications to your chosen channels the moment a customer submits a request. Each notification includes the submitter name, ticket subject, category, and priority -- plus a direct link to the ticket. Your agents can triage issues without ever leaving Slack. More details: Slack integration
ChatGPT
Jitbit's ChatGPT integration adds AI-powered capabilities directly inside the ticket reply editor. Agents can generate draft replies, summarize long conversation threads, and polish their responses -- all with a single click. On the SaaS version, ChatGPT draws from your Knowledge Base to produce accurate, context-aware answers instead of generic responses. The result: faster first-response times and less time spent on repetitive typing. More details: ChatGPT integration
Jira
Jira is the leading issue-tracking platform for development teams. Jitbit's Jira integration lets support agents create Jira issues directly from any helpdesk ticket with a single click. The new issue automatically includes ticket details, customer context, and a link back to the original ticket -- so developers get everything they need without playing email tag with support. A matching link to the Jira issue also appears in the helpdesk ticket, keeping both teams in sync. More details: Jira integration
Github and Bitbucket and GitLab
GitHub, Bitbucket, and GitLab are the most popular Git-based code hosting platforms. Jitbit integrates with all three, letting support agents escalate customer-reported bugs directly to your development team. Create issues from any support ticket with a single click -- the issue includes full ticket context and a link back to the original request. Developers stay focused in their repo while support stays informed on progress. More details: GitHub and Bitbucket integrations, GitLab integration
Visual Studio Online
Visual Studio Online (now Azure DevOps) is Microsoft's cloud-based platform for source control, CI/CD, and work item tracking. Jitbit's integration lets agents create Azure DevOps work items directly from support tickets with a single click. Each work item links back to the original helpdesk ticket and vice versa, giving both support and development teams full visibility into customer-reported issues.
Dropbox
Dropbox is one of the most widely used cloud file-sharing services. With the Jitbit Helpdesk Dropbox integration, agents and customers can attach files to support tickets directly from their Dropbox account -- no downloading and re-uploading required. An "Attach from Dropbox" button appears in the ticket reply area for one-click file attachment. Here is how to set it up: Dropbox integration
Google Drive
Google Drive is Google's cloud storage and collaboration platform used by millions of businesses. After you enable the Google Drive integration, agents and customers can attach files to support tickets directly from Google Drive. An "Attach from Google Drive" button appears in the ticket reply area, making it easy to share documents, screenshots, and spreadsheets without leaving the helpdesk.
Asana
Asana is a leading project management platform trusted by teams of all sizes. The Jitbit Helpdesk integration with Asana adds a "Create an Asana task" button to every support ticket. Agents can escalate customer requests to the project management team with a single click, editing task details like assignee, project, and due date before creating. The task includes full ticket context so nothing gets lost in the handoff.
WhatsApp is the world's most popular messaging app with over 2 billion users. Jitbit's WhatsApp integration converts incoming WhatsApp messages into helpdesk tickets automatically. When agents reply to a ticket, the response goes straight back to the customer on WhatsApp -- creating a seamless two-way support channel. More details: WhatsApp integration
Trello
Trello is a visual project management tool built around Kanban boards. Jitbit's Trello integration adds a "Create a Trello card" button to every support ticket, letting agents turn customer requests into actionable cards on any Trello board. Each card links back to the original helpdesk ticket, so your team can track both the support conversation and the task progress in one workflow.
Harvest
Harvest is one of the most popular time-tracking tools for professional services teams. The Jitbit Helpdesk integration with Harvest lets agents start time entries and create projects directly from support tickets -- making it easy to track billable hours spent on customer issues. Ideal for MSPs and agencies that bill clients for support time. More details: Harvest integration
Highrise
Highrise is a straightforward CRM designed for small businesses. Jitbit's Highrise integration displays a direct link to the ticket submitter's Highrise profile right on the ticket page, giving agents instant access to customer history, notes, and deal information without switching apps. More details..
TeamViewer
TeamViewer is one of the most popular remote desktop and screen-sharing tools for IT support. Jitbit's TeamViewer integration lets agents launch a remote support session directly from a helpdesk ticket -- no need to ask the customer for an ID or switch between apps. Resolve technical issues faster by seeing the customer's screen in real time. More details..
Lansweeper
Lansweeper is an IT asset discovery and inventory platform. Jitbit's Lansweeper integration connects your ticketing system with asset data, letting agents search for and assign related hardware and software assets directly within a support ticket. When a user reports an issue, agents can instantly see which devices and software are associated with that user -- speeding up diagnosis and resolution.
Snipe-IT
Snipe-IT is a free, open-source IT asset management platform. Jitbit's Snipe-IT integration links your ticketing system directly to your asset inventory, so agents can view and assign assets to tickets without leaving the helpdesk. See at a glance which laptop, monitor, or software license is tied to a support request -- and track asset-related issues over time.
Stripe
Stripe is the leading payment processing platform for internet businesses. Jitbit's Stripe integration displays customer payment details -- such as subscription status, plan name, and recent charges -- directly on the ticket page. Support agents get immediate billing context without switching to the Stripe dashboard, making it faster to handle refund requests, billing questions, and account issues. More details..
Survey Monkey
SurveyMonkey is the leading online survey platform. The Jitbit integration lets you automatically include links to your SurveyMonkey questionnaires in outgoing helpdesk emails -- perfect for collecting customer satisfaction (CSAT) scores, post-resolution feedback, or NPS ratings after a ticket is closed.
Basecamp
Basecamp is a popular project management and team communication platform. Jitbit's Basecamp integration lets support agents create Basecamp to-dos directly from helpdesk tickets, ensuring that customer requests flow smoothly into your team's project workflow. Each to-do links back to the original ticket for full context. More details: Basecamp integration
MS Teams
Microsoft Teams is the default collaboration hub for organizations using Microsoft 365. Jitbit's MS Teams integration works similarly to the Slack integration -- sending real-time ticket notifications to your Teams channels so agents can triage and respond to customer requests without leaving the app they use all day. More details: MS Teams integration
Need a Custom Integration? Use the REST API
If your team uses a tool that is not listed above, Jitbit Helpdesk offers a full REST API that lets you build custom integrations with any application. Create tickets, update statuses, pull reports, and manage users programmatically -- the API covers every helpdesk function.
Get Started with Jitbit Helpdesk Integrations
All integrations listed above are included in every Jitbit Helpdesk plan -- both the cloud-hosted SaaS version and the self-hosted on-premise version. Most take under a minute to set up with no coding required.
Try Jitbit Helpdesk free for 21 days -- no credit card required.